CANCELLATION POLICY

At Simply Polished, your appointment time is reserved exclusively for you. As a small team, last minute cancellations and no shows make it very difficult for us to fill appointments and directly affect our technicians and our business. To keep things fair to our clients and our team, the following policies apply: 24-Hour Cancellation Notice A minimum of 24 hours’ notice is required to cancel or reschedule an appointment. Late Cancellations Cancellations or rescheduling requests made less than 24 hours before your appointment will incur a 50% service fee. Please contact us by phone, text message, or direct message through our social media platforms for any last minute cancellation or rescheduling requests. Same Day Cancellations & No Shows Same day cancellations and no shows will be charged 100% of the scheduled service fee. Late Arrivals Arriving more than 15 minutes late may result in your appointment being shortened or rescheduled. If your appointment must be rescheduled due to a late arrival, the applicable cancellation fee will apply. New Clients A valid credit or debit card must be provided at the time of booking to secure your appointment. Your card information is kept securely on file and will only be charged if your appointment falls under our cancellation, rescheduling, or no show policy. Please note that providing a card on file does not mean you will be charged when you book. It is simply required to reserve your appointment and allows us to enforce our cancellation policy if applicable. We understand that emergencies and unexpected events can happen. We ask that you please contact us as soon as possible if you are unable to make your appointment. Thank you for your understanding and for respecting our team’s time.